TERMS AND CONDITIONS FOR ONLINE PURCHASE
1. General
1.1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "Watsons" or “we” or “us” means Watsons, a division of AS Watson Group and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2. We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3 . All photos and images of the products displayed on our eStore are for illustration purposes in order to help you recognise the products only. The actual size, dimension and colour of the products may differ.
1.4. We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
1.5. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.
2. Registration
2.1. You are required to first register as a MoneyBack Program Member and use your MoneyBack account logging into our e-store in order to place order for products or services. Please visit MoneyBack Program’s website (www.moneyback.com.hk) or download MoneyBack Mobile App for further details. During the registration:
• You must provide us with accurate, complete and up to date registration information;
• You must safeguard your username and password;
• You authorise us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;
• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
2.2. You agree that you authorize MoneyBack Program to provide your relevant personal information to the Company on your behalf for the purposes set out under the Company’s Privacy Policy (click here for details).
2.3 Please inform us immediately of any changes to the information that you provided via our Customer Service Department or by logging into your MoneyBack account profile so that we can communicate with you effectively.
2.4. In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our e-store.
3. Privacy protection
We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement (click here).
4. Payment
4.1. Our e-store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our physical shops. The applicable price of a product shall be the price listed in our e-store or physical store (if you are making a purchase at our physical store via Watsons GO) as at the date of purchase.
4.2. Acceptance of orders is subject to our sole discretion. A final record of purchase will be issued to you when goods are delivered to your address, or goods are collected at our physical store (as the case may be).
4.3. To provide secure online transactions, we employ Internet's Transport Layer Security (TLS) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the Internet. To check TLS Certificate information, you can right click the mouse and choose "Properties" & "Certificates".
5. Others
5.1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
5.2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
5.3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
5.4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
5.5. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
5.6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
5.7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
5.8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the customer and Watsons to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.
SPECIAL CONDITIONS FOR WATSONS E-STORE (“SPECIAL CONDITIONS”)
These Special Conditions are supplemental to the Terms and Conditions for Online Purchase and are applicable to any orders placed under our e-store. Should there be any inconsistency between these Special Conditions and the above Terms and Conditions for Online Purchase, these Special Conditions prevail.
6. Watsons’ payment terms
Orders for delivery within Hong Kong
We accept Visa, MasterCard, Apple Pay, Google Pay, PayMe, WeChat Pay HK, American Express, Octopus, Union Pay, Alipay HK and Alipay.
The maximum amount per transaction is as below:
• Visa / MasterCard: HK$50,000.
• Apple Pay / Google Pay: HK$50,000.
• PayMe: HK$50,000.
• WeChat Pay HK: HK$50,000.
• American Express: HK$10,000
• Octopus Card: HK$3,000
• Octopus Wallet: HK$10,000 (subject to the daily transaction limit of your Octopus Wallet)
• Union Pay: HK$50,000
• Alipay HK: the maximum payment amount of Alipay HK depends on the customer’s Alipay HK App level of verification.
• Alipay: the maximum payment amount of Alipay depends on customers cross border transaction usage.
6.2. Orders for delivery to Mainland China (This service is temporarily unavailable)
We accept Visa, MasterCard, Apple Pay, Google Pay, PayMe, WeChat Pay HK, American Express, Octopus, Union Pay, Alipay HK and Alipay.
The maximum amount per transaction is as below:
• Visa / MasterCard: HK$50,000.
• Apple Pay / Google Pay: HK$50,000.
• PayMe: HK$50,000.
• WeChat Pay HK: HK$50,000.
• American Express: HK$10,000
• Octopus Card: HK$3,000
• Octopus Wallet: HK$10,000 (subject to the daily transaction limit of your Octopus Wallet)
• Union Pay: HK$50,000
• Alipay HK: the maximum payment amount of Alipay HK depends on the customer’s Alipay HK App level of verification.
• Alipay: the maximum payment amount of Alipay depends on customers cross border transaction usage.
Note 1: When inputting card numbers please do not input space or dash.
6.3. Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
6.4. Cash vouchers: Watsons Cash Coupons are not redeemable at our e-shop.
6.5. MoneyBack Reward Points: If you are a member of the MoneyBack Program, you may apply your MoneyBack Reward Points under your account to make purchase in our e-store at the stated redemption rate.
6.6. e-Vouchers and e-Coupons: only designated e-Vouchers and e-Coupons accepted by us can be redeemed at our e-store subject to the terms and conditions of each respective e-Voucher / e-Coupon (as the case may be).
6.7. Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.
7. Notification for ordering at Watsons e-store
7.1. Our e-store only accepts orders for delivery to the specified delivery address in Hong Kong or Mainland China, or collection at a designated physical store located in Hong Kong.
7.2. Placing an order means you agree to purchase products or services and appoint us to deliver the same on your behalf to your specified delivery address or for collection at a designated physical store (as the case may be) in accordance with these Terms and Conditions. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
7.3. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated physical store.
7.4. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.
8. Delivery service for purchases at Watsons e-store (applicable if you have selected to have your order(s) delivered to a designated delivery address within Hong Kong)
8.1. Free Delivery threshold to $399 or above, $45 will be charged if order fails to fulfill free delivery threshold.
8.2. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. For deliveries to Big Wave Bay Village and Shek O, our courier can only deliver the products to you at the public carparks nearby by way of appointments made with the recipients in advance. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
8.3. Delivery service is not available at non-permanent address, frontier closed areas, outlying islands, warehouses and premises which are not accessible by elevator or staircase and need to be delivered through balcony.
8.4. After your order has been accepted, we will confirm with you about the expected delivery time and date. Before the arrival of the goods, you will receive a notification from our courier. Please check whether all your purchased items are delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your receipt of goods.
8.5. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next business day.
8.6. Home Delivery Services
• Normally, you can receive the orders by 2 working days when your order is accepted, payment is confirmed and you received "Watsons eStore Order Processing" email. However, delivery service in Sunday and Public Holiday will be suspended and postponed to the next working day. Delivery time may be affected by seasonal holidays (i.e. Christmas, Chinese New Year, and Easter)or in the situation of overwhelming orders.Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.
• Generally, for successful orders placed at our e-store and confirmed by us via email before 4 p.m. each day, the products will be delivered to your specified delivery address on the next business day between 11 a.m. to 7 p.m. Business days exclude Saturday, Sunday and public holidays.
• We will dispatch the deliveries as scheduled to the best of our ability.
• Next day delivery is not available for the outlying islands, Ma Wan, Discovery Bay and Tung Chung.
• Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.
8.7. If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to (i) charge you an additional delivery fee for subsequent delivery(es); or (ii) arrange your ordered goods to be collected by you in one of our stores.
8.8. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
8.9. In case of any dispute, our determination shall be final.
9. Store pickup service for purchases at Watsons e-store (applicable if you have selected to collect your order(s) at a designated physical store within HK)
9.1. You may enjoy store pickup service when your order satisfies our minimum purchase amount at HK$50 at our e-store (as specified under your invoice).You will be notified by us via SMS or email when your ordered goods are available for collection.
9.2. Please collect your purchased item(s) at your selected physical store within 14 days from the designated date of collection during the specified business hours of the selected store.
9.3. When you pick up the product in our physical store, you or your authorised representative will be required to produce your email or SMS notification for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
9.4. Once the order is confirmed, we cannot change the selected store for collection.
9.5. Next Day Pickup (currently suspended until further notice)
•.
• Generally, for successful orders placed at our e-store and confirmed by us via email before 4 p.m. each day, the products will be ready for you to collect at the selected store on the next business day between 11 a.m. to 7 p.m. Business days exclude Saturday, Sunday and public holidays.
• Next Day Pickup is not applicable for pre-order items and items which are currently out of stock.
9.6. If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the products in the same store on the next day when the store is opened.
10. Delivery service for purchases at Watsons e-store to Mainland China (applicable if you have selected to have your order(s) delivered to a designated delivery address in Mainland China)
10.1 You agree to appoint our contracted courier as your agent to collect and deliver the ordered goods on your behalf to the designated delivery address in Mainland China. Please click here for details on our prevailing scope of delivery service in Mainland China.
10.2. You may enjoy free delivery service to your specified delivery address in Mainland China when your order satisfies our minimum purchase amount at HK$700 at our e-store (as specified under your invoice).
10.3. When you purchase for an amount of less than HK$700, you may enjoy delivery service to your specified delivery address in Mainland China at additional charge specified by us.
10.4 You agree to pay for the relevant import duty and secure the necessary custom clearance as required (including provision of the relevant product registration documents) for your purchases.
10.5. Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your purchased items are delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your receipt of goods.
10.6. If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we (or via our courier) reserve the right to charge you an additional delivery fee for subsequent delivery(es).
10.7. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
10.8. In case of any dispute, our determination shall be final.
11. Payment for products via Watsons GO (applicable to purchases at designated Watsons physical stores)
11.1 By activating “Watsons GO” feature under Watsons mobile app, you may settle payment directly for purchases at our designated physical stores by scanning the barcode of the eligible products and adding the same to the basket.
11.2 If you are not a MoneyBack Member, you can still use Watsons GO for payment. In such case, you are required to provide an email address for receiving the purchase receipt.
11.3 You agree to settle payment to complete the purchase for the products added to the basket in Watsons mobile app before you leave the relevant Watsons physical store.
11.4 MoneyBack Reward Points, e-Vouchers, e-Coupons or Watsons Gift Vouchers are not available for redemption for settling payment via Watsons GO.
12. Exchange and refund
12.1. We provide you with “14 days product quality guarantee” for products purchased which are damaged, spoiled or not in good condition. In such case:
• For purchases at our e-store, you can contact our customer service department and provide photos of the relevant goods to make arrangement to return the goods to us for exchange.
• For purchases at Watsons physical store via Watsons GO, you can return the goods to the relevant store along with the electronic receipt for exchange.
Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
12.2. If we agree you are entitled to an exchange but the product(s) to be exchanged are sold out, you may return such products to us and apply the amount paid to buy alternative product(s).
12.3. In exceptional case at our sole discretion, we will refund the amount paid (inclusive of the relevant delivery charge) to your relevant payment account which you applied to settle the payment or other means as mutually agreed (Note: in case you agree to use Octopus App to receive the refund, you will receive a notification via your Octopus App and you are required to collect the refund account via your Octopus App within the specified period). The refund process takes about 1-2 weeks.
12.4. If e-Vouchers, e-Coupons and/or MoneyBack Reward Points were redeemed for the relevant purchase, relevant adjustments will be made accordingly.
12.5. Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
12.6. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
13. Others
13.1. Title to the product shall remain vested in us until we receive full payment of the price, and title and risk shall pass to the customer upon collection of the product(s) by our delivery team or by the customer.
13.2. For any ordered goods remain undelivered or uncollected for 30 days from the date of order confirmation, we shall have the right to dispose of such goods at our own discretion without further notice to you. In such event, we shall not be liable to make any refund or compensation to you.
13.3. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.
Lasted updated on 28 Dec 2023