Delivery to Hong Kong

Delivery Method	Delivery Time
Collect at Watsons Store	*Applicable to the orders created before 4PM on Monday to Sunday (working days) to selected stores. For more details, please Click Here You will receive the notification of ready to collect the order by 2 working days once check out and received the order confirmation email. Customer must collect and pick up within 5 days. Delivery and collect service will be delayed due to public holidays (eg Christmas, Chinese New Year, Easter Holidays), or if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.
Home Delivery	Normally, you can receive the orders by 2 working days* when your order is accepted, payment is confirmed and you received "Watsons eStore Order Processing" email. *Delivery time may be affected by seasonal holidays (i.e. Christmas, Chinese New Year, and Easter) or in the situation of overwhelming order.Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect. *Applicable to the orders created before 4PM on Monday to Sunday (working days) to selcted delivery address. For more details, please Click Here

Pre-Order Delivery Method	Delivery Time
Collect at Watsons Store	TRU NIAGEN Pre-order* *All items in this order will be shipped from 15/09/2017. We will notify you by email once the items are shipped out. If you have any enquiries, please contact Customer Services.
Home Delivery	TRU NIAGEN Pre-order* *All items in this order will be shipped from 15/09/2017. We will notify you by email once the items are shipped out. If you have any enquiries, please contact Customer Services.

How long does delivery take?

Normally, you can receive the orders by 2 working days* when your order is accepted, payment is confirmed and you received "Watsons eStore Order Processing" email. However, delivery service in Sunday and Public Holiday will be suspended and postponed to the next working day. *Delivery time may be affected by seasonal holidays (i.e. Christmas, Chinese New Year, and Easter)or in the situation of overwhelming orders.Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.

 

How can I Track my Order?

You can login as member, click on “My Account” at top left corner of homepage. Click “Order History” under My E-orders label, look up the order that you have placed. Click on “Track” in Shipping Status column to view the tracking history.
 
Can order items be delivered to another address other than the registered one?

You can manage your deliver addresses in “My Account” > “Delivery Address Book”. In the checkout process, you can either select the address that you have saved or input the new address.
 
Can I still change my address, or cancel my order, after my order is confirmed?

If you have realized an error in your order or changed your mind shortly after placing your order, please contact our Customer Service Team at +852 3697 7699 (9am – 6pm, Monday to Friday; 9am – 12:30pm, Saturday, excluding Public Holidays) and we will try to modify the address or cancel your order accordingly. Once the order status is shipped, the address cannot be changed. You can check the order status when login, click on “My account” > “Order History”.
 

 

The order from Watsons eStore can be delivered outside Hong Kong?

We currently offer the delivery service to Hong Kong Island, Kowloon, the New Territories, some outlying islands of the Hong Kong Special Administrative Region and Mainland China. Outlying islands refer to Lantau Island, Tung Chung, Ma Wan, Discovery Bay, Lamma Island, Cheung Chau and Peng Chau. Each island is designated with a specific delivery dates. 

  

For more details on HK Delivery Service, please refer to http://www.watsons.com.hk/FAQ

For more details on Mainland China Delivery Service, please refer to http://www.watsons.com.hk/china/faq